A. WHAT IS COVERED UNDER THE HZRD WARRANTY?

A.1. Our HZRD warranty covers STRUCTURAL and MOVING PARTS in respect of all products and the manufacture thereof.

A.2. HZRD offers, from the date of original invoice, a:

A.2.1. 1 YEAR STRUCTURAL WARRANTY (on frames, panels, etc)

A.2.2. 1 YEAR WARRANTY ON MOVING PARTS (hinges, struts, sliding zippers, etc)

A.3. HZRD will provide a warranty repair/replacement service at its sole discretion, subject to verification of the relevant defect.

A.4. All transport charges, including shipping, handling, and insurance fees, will be for the account of the customer.

​

B. WHAT IS NOT COVERED UNDER THE HZRD WARRANTY?

B.1 The warranty covers manufacturer’s defaults only. It does not cover damages resulting from wear and tear, misuse, natural disasters, or accidents. The warranty shall furthermore not apply in the event that the product has been altered or modified in any manner.

​

C. RECEIVING PROCEDURE

All goods received from HZRD must adhere to the following procedure. Failure to comply with this procedure may result in a warranty claim not being accepted.

C.1. All boxes must be inspected for damage or defects in the presence of the HZRD employee, or driver or representative of the transport company.

C.2. All boxes must be opened, and contents inspected for damage or defects in the presence of the HZRD employee, or driver or representative of the transport company.

C.3. Where damage is observed on any products or boxes, such damage must immediately be reported to the HZRD employee or driver or representative of the transport company, and the delivery waybill must be endorsed by the HZRD employee, or driver or representative of the transport company.

C.4. Where damage is observed on any products, these products must not be accepted without prior confirmation from HZRD, and confirmation of any damages in writing.

​

D. WARRANTY CLAIM PROCESS

D.1. Customer to contact us regarding claim.

D.2. Completed WARRANTY CLAIM FORM.

D.3. Pictures of the affected parts.

D.4. Copy of the final quote

D.5. Copy of original invoice and waybill/proof of delivery/fitment confirmation.

D.5.2. HZRD will evaluate the claim, and subsequently advise the customer of the steps forward.

D.5.3. Should the unit be repairable, HZRD will advise the customer of the closest approved repair centre to deliver the unit to for repairs, as well as a contact number.

D.5.4. The repair centre will make a detailed assessment and provide an assessment in order to finalize the claim.

D.5.5. Once approved, repairs may be effected. The customer must liaise directly with the repair centre so that they can advise

        on booking and repair times.

D.5.6. Where a unit is assessed for replacement, the client must arrange for return of the unit to the point of purchase

D.5.6.1. The unit must be returned to HZRD Australia.